F.A.Q

General shipping conditions

Your item will be shipped 24h to 72h after Payment received. We always provide tracking number, however some countries don’t update tracking for international shipments

Express shipping 3 to 7 days : $20

Standard shipping 2 to 6 weeks : 6.5

Delivery times is not the same for all countries,  you can contact us and we will give you an expected delivery date for your order.

How do I know if my order has been shipped ?

We will send you a shipping confirmation email with all the tracking information

How do I know the expiry date of the product I want to order ?

All our products come with a minimum expiry date of 1 year, you can also contact us to know the exact expiry date

Are your products authentics ?

Of course, we are selling only genuine products since several years now, and we test all our products. Ingredients lists are available on request , so feel free to contact us

The item I received is damaged, what can I do ?

Please contact us imediately, and take pictures of the products, wil will send you a new one or give your money back

I am not happy with the product , what can I do ?

If your product is unopened and not damaged, you can send it back to us, we will give your money back.

I received something different from what I ordered, what can I do ?

Contact us immediately, we will send you the right products, and we will give you instructions on how to return the other one.